SHIPPING AND DELIVERY POLICY

1. Delivery area

The terms of this Policy apply to deliveries in mainland Portugal, the Azores and Madeira.

Deliveries to other European countries are subject to prior confirmation by Cave Tirsense regarding availability, transport, taxes, legal requirements and any applicable formalities.

2. Shipping costs — Online Shop

For orders placed by consumers through the Online Shop:

• orders below €50.00: €7.50 shipping fee;
• orders of €50.00 or more: free shipping.

The amount considered for the free-shipping threshold is the eligible order subtotal after discounts and before shipping costs, unless otherwise stated at checkout.

3. Shipping costs — Professional Area

Orders placed by authenticated customers through the Professional Area benefit from free shipping within Portugal, in accordance with the applicable commercial terms.

4. Shipping costs — Other European countries

For deliveries to other European countries made available at checkout, all amounts are stated in euros:

• orders up to and including €200.00: €30.00 shipping fee;
• orders above €200.00: free shipping.

International orders are shipped in boxes of six bottles. The total number of bottles ordered must therefore be a multiple of six.

The availability of delivery to a particular country may depend on the carrier, the type of product, applicable taxes, excise duties, legal restrictions and age-verification requirements.

5. Estimated delivery times

Once payment has been confirmed or, in the case of professional customers, once the order and applicable terms have been approved, the order will be prepared for dispatch.

The delivery time normally indicated is one to two business days following dispatch. This is an estimate and may vary depending on the destination, stock availability, carrier, order volume, weekends, public holidays, weather conditions or other external circumstances.

Orders placed after the operational cut-off time, at weekends or on public holidays will be processed on the following business day.

Delivery times for other European countries vary according to the destination and will be indicated at checkout or confirmed after the order has been placed.

6. Delivery address and contact details

The customer must confirm that the name, address, postcode, telephone number and all other delivery details are correct and complete.

Cave Tirsense shall not be liable for delays or additional costs caused by incorrect or incomplete information provided by the customer. A new delivery attempt or reshipment may be subject to payment of the corresponding additional costs.

7. Delivery and age verification

Alcoholic beverages may only be delivered to persons aged 18 or over. The carrier or Cave Tirsense may request valid photographic identification.

Delivery may be refused where the recipient cannot provide proof of legal age, is not authorised to receive the order or appears to be intoxicated. In such cases, the costs of redelivery or return may be charged to the customer, without prejudice to applicable law.

Where the destination country establishes a higher minimum legal age for the purchase or receipt of alcoholic beverages, the age requirement applicable in that country shall prevail.

8. Receipt and transport damage

The customer must inspect the packaging upon delivery. Where there are signs of breakage, leakage, puncture or tampering, the customer should, whenever possible:

• report the issue to the carrier;
• photograph the packaging while it is still closed;
• retain the packaging, internal protective materials, shipping label and products;
• contact geral@cavetirsense.com.

We recommend reporting transport damage within the first 48 hours, without prejudice to the customer’s statutory rights.

9. Failed delivery and unclaimed orders

Where delivery is not possible due to the recipient’s absence, unjustified refusal, an incorrect address or failure to collect the order within the period established by the carrier, the order may be returned to Cave Tirsense.

Reshipment may be subject to payment of new transport costs. Where the customer chooses to cancel the order, the costs actually incurred may be deducted to the extent legally permitted.

10. Delays and lost orders

Where an order is not delivered within the estimated delivery period, the customer should contact us so that we can request information from the carrier.

Where the loss of an order is confirmed, Cave Tirsense will provide a replacement or refund, subject to availability and applicable law.

11. Changes and cancellations

Requests to change the delivery address or cancel an order must be sent immediately to geral@cavetirsense.com.

Changes cannot be guaranteed once the order has entered the preparation process or has been handed over to the carrier.